Introduction
weam ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our hospital queue management system.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
Information We Collect
Information You Provide to Us
- Patient names and contact information (phone numbers, email addresses)
- Hospital and clinic information
- Doctor and staff details
- Appointment and token information
- Account credentials (username, password)
Information Automatically Collected
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, features used)
- Log data (access times, error messages)
How We Use Your Information
- To provide and maintain our queue management services
- To process patient appointments and tokens
- To send notifications and updates to patients
- To improve our services and user experience
- To comply with legal obligations
- To protect against fraud and unauthorized access
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security audits and updates
- Limited access to patient data on a need-to-know basis
Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Patient data is typically retained for the duration of the hospital-patient relationship and as required by healthcare regulations.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Opt-out of marketing communications
- Object to processing of your data
Third-Party Services
We may use third-party services to help operate our platform, including cloud hosting, analytics, and communication services. These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated to protect it.
Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: privacy@weam.com
- Address: weam Healthcare Solutions